Perform administrative tasks, such as answering phones, receiving visitors, and providing general information about the organization to the public and customers.
Greet guests and provide them with superb customer service; ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper; answer all client questions and incoming calls; redirect phone calls to the appropriate department and take down messages; accept all letters and packages, and distribute them to their appropriate departments; and execute tasks with a strong sense of urgency.
Excellent verbal and written communication skills; professional personal; presentation; customer service orientation; good information management; good organizing and planning; strong attention to detail; strong initiative; reliable; ability to tolerate stress; high school diploma or GED; knowledge of administrative and clerical procedures; knowledge of computers and relevant software applications; knowledge of customer service principles and practices; keyboard skills; and ability to work a switchboard.
